299bst Privacy Policy — Your data is safe with us

299bst is one of Bangladesh's most trusted online betting and gaming platforms. We place the highest importance on our members' privacy. This Privacy Policy explains how 299bst collects your personal information, how it is kept secure, and the circumstances in which it may be used.

Please read this Privacy Policy carefully before using any 299bst service. Continuing to use the platform means you have accepted all terms of this policy.

We adhere to international data protection standards and are committed to keeping your information secure at all times. 299bst never sells your personal data to third parties.

The following types of information may be collected when you register and use our services on 299bst:

299bst collects only the information that is necessary and never asks for more than needed. Your consent is always obtained before any data is collected.

299bst uses your personal information for the following purposes:

• Account management: For registration, login, and account verification.
• Payment Processing: To keep deposits and withdrawals secure.
• Customer Support: For the prompt resolution of your complaints and inquiries.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To further improve the user experience.
• Legal compliance: To comply with applicable laws and regulations.
• Promotional Communications: To inform you about new bonuses and offers (with your consent only).
• Responsible Gaming: To identify problematic gaming patterns and provide the necessary support.

299bst uses your information solely for the purposes stated above. If your data needs to be used for any new purpose, your prior consent will be obtained.

299bst does not retain your data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Account information: For the duration the account is active and up to 5 years after closure.
• Transaction Information: Up to 7 years in accordance with financial regulatory requirements.
• KYC documents: Up to 5 years after account closure.
• Cookies and session data: Typically between 30 days and up to 1 year.
• Support Conversations: Up to 2 years after the issue is resolved.

299bst never sells your personal information. However, in certain circumstances, data may be shared with trusted third parties:

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the minimum data needed to process transactions. They follow the same data protection standards as 299bst.
• Technology Partners: Trusted technology companies may access limited data to support platform operations and cybersecurity.
• Legal authorities: Data may be disclosed in compliance with a valid court order or a legitimate request from a regulatory authority.
• Anti-Money Laundering (AML): For reporting suspicious transactions to the relevant authorities.

299bst uses cookies on its website and app to improve service quality and personalize your experience.

• Essential cookies: Used to maintain login sessions and ensure platform security. Disabling these cookies may cause the platform to function incorrectly.
• Performance Cookies: Helps improve site speed by analyzing page load times and user navigation patterns.
• Functionality Cookies: Remembers your preferred language, settings, and other preferences.
• Marketing Cookies: Used to show relevant promotions. You can disable these at any time through your browser settings.

Most browsers give you the option to disable cookies. Keep in mind that doing so may limit certain features on 299bst.

299bst uses industry-leading security technology to keep your data safe:

• 256-bit SSL Encryption: All data transfers occur through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & Intrusion Detection: Active monitoring to prevent unauthorized access.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Data Masking: Sensitive information such as payment numbers is displayed in partially masked form.
• Access controls: Only authorized personnel have access to data on a need-to-know basis.

As a 299bst member, you have the following rights regarding your personal data:

299bst is strictly prohibited for anyone under 18 years of age. We do not knowingly collect or store data from minors.

• Age is verified at registration, and supporting documents may be requested when necessary.
• Any account found to belong to a minor is closed immediately.
• Any data collected from minors is deleted without delay.
• Upon a parent's request, steps are taken to delete their child's data.

299bst may update this Privacy Policy from time to time. In the event of significant changes, we will:

• We will send an SMS to your registered mobile number.
• We will display a notification on the platform.
• The "Last Updated" date at the top of this page will be revised.

Continued use of 299bst after any changes will be considered acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Live Chat: Click the chat button on the platform — for the fastest response.
• Email: [email protected] (responses are typically provided within 24 hours)
• FAQ: For answers to common questions, visit our FAQ Page View.